We guarantee the quality of our work and our hems are guaranteed for the life of the garment!

If you’re ever not happy with the results, we will re-alter it right away (or deliver it to you when ready), for free.

If you’re still not happy, we will refund 100% of your money.

In the unlikely event that we damage your garment, we will reimburse you.

Unused, unopened products can be returned for a full refund, when presented with the receipt.

*Claims against our guarantee must be presented within four weeks from the date of the receipt. Delivery is valid only if re-alteration can not be altered and completed on the spot.

 

GUARANTEE TERMS AND CONDITIONS

All claims against LookSmart’s Guarantee must be presented within four weeks from the date of the receipt. Wedding alterations claims must be within 1 month form the date of receipt.

In the unlikely event that we damage your garment:

1. We will buy the garment from you at the amount identified by an original receipt or to an agreed and fair value, based on age and condition. LookSmart will keep the original garment.

2. If the garment is new, we will repurchase and re-alter the garment. LookSmart will keep the original garment.

3. If you want to take the re-alteration to a different tailor, LookSmart will arrange alternatives or pay the cost of a tailor of your choice (not exceeding LookSmart’s prices).

This Guarantee does not include:

1. Garments which have not been pinned by LookSmart Alterations, invisible mending and dry cleaning*.

2. Changed sizing requirements due to customer size changes.

3. Manufacturing mistakes made by the client’s selected manufacturer in the production of garments (after LookSmart has completed accurate measurements).
 

CANCELLATIONS

Orders that have had work started and that are cancelled prior to completion, will incur a 20% fee. In the event that orders do not proceed we are required to remove any pins for safety reasons. Orders that are cancelled before work has begun, do not incur any fees.
 

NON-COLLECTIONS

Garments that are not picked up within three (3) months from drop off will be donated to charity if we have consistently been unable to get in contact with the customer. Staff must make a minimum of 3 attempts to contact the customer within 3 months, and record the message left, date and time, on the docket during stock takes. These details must be entered into the customers’ account before discarding the garment.
 

OFFERS AND VOUCHERS

Voucher/offer/promotion can not to be used in conjunction with any other offer/promotion, and can only be redeemed 1 at a time. Coupons/vouchers must be presented upon placement of order.