About US
LookSmart Alterations is the most trusted clothing alterations franchise in New Zealand and Australia with over 120 stores and growing. We take pride in delivering fast, courteous, budget-friendly tailoring services, all while maintaining a level of excellence that’s earned the respect of premier fashion retailers, the business corporate sector, and nearly a million happy customers each year.
In today’s fast-paced world, time is of the essence and we all want to make the most of our limited time! At LookSmart, we can offer 24hr* turnaround on simple alterations services. Whether it’s updating your wardrobe with our restyling service, resizing your clothes for the perfect fit, or repairing your favorite pieces to extend the lifespan, LookSmart has you covered.
Most of our stores across New Zealand offer dry cleaning services. For those special touches, select stores provide embroidery and invisible mending. With LookSmart, you can rest assured knowing all your alterations and repairs are 100% satisfaction guaranteed. Visit your nearest LookSmart store to learn more about us and the wide range of tailoring and dry cleaning services we provide.
*24hr turnaround is valid for most services. Please ask about our Express service.
Brand Promise
History
2017 expansion into Styling and Image Consulting industry to give customers more added value. LookSmart knows every body and everybody is different. We have now added 169+ certified stylist and 9 certified Image Consultants to our teams across New Zealand and Australia.
2016 LookSmart has reinvented tailoring in New Zealand and Australia. Today, LookSmart Alterations stores are conveniently located in most major shopping centres with consistency in pricing, service, quality and turn around time. Shortening pants or repairing garments is only a small part of the services, with LookSmart staff being trained and focused on ensuring the perfect fit through custom tailoring and their unique understanding of fashion and styling.
2007 was a milestone year marking a re-brand exercise worth over two million dollars. This included taking the group from CityWide to LookSmart Alterations, new state of the art Point of Sale software, stylish and high quality shop fittings, marketing and promotional programs. Growing at a rate of almost 1 shop a fortnight, 24 new branches were added that year alone, including international expansion into New Zealand. The future holds more local and international expansion and the continued development of LookSmart’s role in the retail and fashion industries.
The success of this approach has buoyed the businesses growth and its size, locations and quality of service has attracted large contracts from corporate clients. The business has fast become an Aussie favourite, with LookSmart recommended by Bessie Bardot and named her favourite tailors in her book “Bessie’s guide for girls who want more from life”. LookSmart was also chosen by The Australian Newspaper’s Small Business Editor Peter Switzer as one of the 70 most successful businesses of the last five years.
Founded in 1994 LookSmart was originally branded CityWide Alterations. The concept was born out of personal research which showed that most tailors were often inconveniently located, either in some high rise or from a garage. Prices, quality and service was extremely varied and customers were waiting weeks for simple pant hems.
We also have over 120 stores across New Zealand and Australia which makes us the largest clothing alteration company in the world. This means no matter where you are, there’s a LookSmart store close by. Travelling across the ditch for work or play? LookSmart can take care of you no matter where you are.